Refund Policy

This Refund Policy explains when and how you can get help or a refund for an IPTV Beam subscription.

1. Try before you buy

Because the Service depends on third-party servers and device compatibility, we strongly encourage you to use the free 24-hour trial (available on request via our Telegram channel) before purchasing, so you can confirm the Service works on your network and devices.

2. Digital service — fix first

Subscriptions are digital and are delivered and usable almost immediately. If something is wrong, contact support first: most issues (login problems, a specific channel down, device setup) are resolved quickly, including by issuing replacement credentials or a backup server. Give us a fair chance to fix the problem before requesting a refund.

3. When you can request a refund

You may request a refund if all of the following apply:

• you contact us within 48 hours of purchase;
• the Service is materially not working for you (not merely a single channel, occasional buffering, or a change in third-party line-ups);
• you gave support a reasonable opportunity to resolve the issue and it could not be resolved.

4. When refunds are not available

Refunds are generally not provided for: change of mind after the Service is working; a specific channel/event being unavailable or removed by the upstream provider; problems caused by your internet connection, ISP throttling, VPN, or unsupported device; violations of the Terms (credential sharing, resale, fraud, chargeback abuse); or requests made after the 48-hour window or after significant use of a longer plan.

5. How refunds are handled

All refund requests are reviewed individually by a human. Approved refunds are returned via the original payment method through our payment partner. Card refunds typically take several business days; cryptocurrency payments are refunded in the original asset to the originating wallet and exclude network fees and exchange-rate movement. Once a refund is issued the related credentials are deactivated.

6. Chargebacks

Please contact us before opening a card or crypto dispute — we can almost always resolve issues faster directly. Filing a chargeback without contacting us may lead to immediate suspension of the account and associated credentials.

7. Contact

To request support or a refund, message our Telegram support channel linked from iptvbeam.com with your account email and payment reference.